How to: Transfer a Call

 

Transferring with the Communicator Desktop App:

1. When on a call, select the Transfer button.

2. A new window will appear. From here, you can transfer to a user, any phone number inside or outside your company, a queue, another ongoing call, or your other phones (desk phone, mobile).

Transferring with a Yealink Phone:

1. Press Transfer while on a call.
   
   

   
   
   

2. Enter the extension you want to transfer to (ex: 1000).
3. Press Send to call the extension (callee will still be on hold) or Blind Transfer (B Transfer) to transfer the call immediately.
   
   
   
   
   
4. Now, press Swap to continue the original conversation and swap between the 2 calls,
   OR, press Conference to talk with all parties,
   OR, press Transfer to end your call and transfer the call to the extension.
   
   

   

   Note: Calls on a Yealink phone cannot be transferred directly to voicemail. A call can only be sent direct to voicemail from the Communicator desktop app.

Transferring with the Communicator Mobile App:

1. When on a call, select Options.

2. From the new screen (shown below), the user can select Transfer Call

3.  The user can select a contact from their directory list to transfer to or simply type in a telephone number in the box provided.