To Transfer a call with the Communicator Desktop version:
1. When on a call, select the Transfer button.
2. A new window will appear allow you to transfer to a user/phone number, queue, other ongoing call, or your other phones (desk phone, mobile).
To Transfer a call with a Yealink phone:
- Press Transfer while on a call
- Enter the extension you want to transfer to (ex: 102)
- Press Send to call the extension (callee will still be on hold)
- Now, press Swap to continue the original conversation and swap between the 2 calls
- OR, press Conference to talk with all parties
- OR, press Transfer to end your call and transfer the call to the extension