Please try the following steps to help resolve the mobile Communicator GO app connection issue:
Please note: Call quality can be reliant on the strength of the Wi-Fi/mobile data connection. Moving around may help improve the connection if the connection itself is poor.
1. Confirm the Host/Login Server is Correct
- The third box when logging into the mobile application is the host/server address.
- Ensure you have the following input: sip.alinephonesystems.com
- Try logging in with your password once more. If still having trouble, a password reset may be necessary.
2. Refresh the Connection
- Switch between Wi-Fi and mobile data (4G/LTE/5G) to see if one performs better.
- If you're on Wi-Fi, try moving closer to the router or switching to a different network.
- If possible, test on another Wi-Fi network to rule out local connectivity issues.
3. Restart Your Phone
- Power off your mobile device completely.
- Wait 15–30 seconds, then power it back on and relaunch the Communicator GO app.
4. Re-authenticate the App
- Open the app and go to More > Quit > Sign Out.
- Then log back in using your credentials.
5. Reinstall the App
- Uninstall the Communicator GO app from your device.
- Re-download and install it from the Apple App Store or Google Play Store.
- Open the app and log in again.
- Ensure you select yes for all permissions (except Contacts which synchronizes the personal cell phone contact list to the mobile application for that user).
Call Quality Tips
- VoIP call quality depends heavily on internet stability, not just signal bars.
- Avoid:
- Switching between Wi-Fi and data during a call
- Using the app in elevators, basements, or low-signal zones
- Use headphones or speakerphone in noisy environments