Mobile Connection Issues - Network Troubleshooting

Please try the following steps to help resolve the mobile Communicator GO 6 app connection issue:

1. Switch between Wi-Fi and Cellular Data (4G/LTE/5G) if possible
2. Restart your mobile phone and re-open the Communicator GO app
3. Navigate to More > Quit > Sign Out. Then, log back into the app.
4. If issues still persists, please remove the app and reinstall the app from the app store.

Please note that call quality can be reliant on the strength of the Wi-Fi/mobile data connection. Moving around may help improve the connection if the connection itself is poor.